Privacy Policy

1. Who We Are

India Property Solutions Canada ("we," "us," or "our") is a licensed real estate firm based in British Columbia and Ontario, Canada. We specialize in helping Canadians sell property located in India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through social media platforms including Facebook and Instagram.

2. Information We Collect

Information You Provide Directly

When you contact us or submit a form, we may collect:

• Contact Information: Name, phone number, email address
• Property Information: Details about your property in India (location, type, ownership status)
• Communication Preferences: Preferred time to call, language preference
• Correspondence: Any messages or information you share with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referral source
• Location Data: General geographic location (city/country level)
• Cookies: Small data files stored on your device (see Cookie Policy below)

Information from Third Parties

We may receive information about you from:

• Social Media Platforms: When you interact with our ads on Facebook or Instagram, or submit information through Facebook Lead Forms
• Referrals: If someone refers you to our services

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide consultation
• Provide property sale coordination services
• Communicate with you about your property transaction
• Send you relevant updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. How We Share Your Information

We may share your information with:

• Service Partners in India: Vetted real estate agents, lawyers, and chartered accountants who assist with your property transaction
• Service Providers: Companies that help us operate our business (email services, analytics, customer relationship management)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage using industry-standard encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments of our systems
• Secure communication channels for sensitive information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. For completed transactions, we retain records for 7 years as required by Canadian tax and business regulations.

You may request deletion of your data at any time (see Your Rights below).

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze site usage. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (Facebook Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Facebook and Instagram

When you interact with us through Facebook or Instagram (including through Lead Ads), your information is subject to both this Privacy Policy and Meta's Privacy Policy.

Information collected through Facebook Lead Forms is transmitted directly to us and stored in our secure systems. We use this information solely to contact you about our services.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

As part of our services, your information may be transferred to and processed in India by our service partners. We ensure appropriate safeguards are in place for such transfers, including contractual protections.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.